Last updated 11th July 2023

1. Introduction

These Terms and Conditions shall apply to the services that are accessible to you (the “Services”) from our mobile application (the “Flok Health App”) and our website at www.flok.health (the “Website”).

Each time you access the Flok Health App and Website you are agreeing that you will accept and will be bound by these terms as well as all other applicable laws and regulations relevant to the Services. Please read these terms carefully before accessing and using any of the Services. They form a legal agreement between you and Flok Health Ltd, a company registered in England and Wales (“we”, “our”, “us”, “Flok”).

Our Privacy Policy also sets out some very important information that you need to be aware of. The policy describes how we will collect, process, and use your information which may include your personal data as such term is defined under the General Data Protection Regulations.

Our Patient Information document also sets out regulatory information specific to the medical device components of our Services, and by accepting these Terms and Conditions you also acknowledge, accept, and agree to abide by the details of our Patient Information document.

Only continue to use our Services if you agree with these Terms and Conditions, and if you acknowledge and understand how we will use the information that you will provide to us.

We may revise these terms at any time without any obligation to provide you with notice. From time to time, updates to the Flok Health App may be issued through your app store provider. Depending on the update, you may not be able to use the Flok Health App until you have downloaded the latest version of the app and accepted any new terms.

2. Accessing our Services

You confirm that you are over the age of 18 and legally able to enter into a binding agreement with us. In any event, our Services are not directed to anyone under the age of 18. If you are under the age of 18, please do not use or access our Services.

You warrant that you are the owner of the device to which you have downloaded our App and accessed the Services, or that you have obtained permission from the owner of that device to download the App and access the Services. You accept responsibility in accordance with these terms for the use of the App on any device, whether that device is owned by you. You also agree that we shall have no liability for the access of any of your information that’s accessible from our App in the event your device is shared, or you otherwise make it accessible to another party.

Our Services are only approved for and intended for use in the United Kingdom (’UK’) and the Flok Health App is only available for download from app store providers in the UK app stores. You acknowledge that your ongoing use of the Services must be within the UK, and that you should notify us immediately if you are no longer resident in the UK.

3. Our Services

Our Services comprise the provision of multidisciplinary musculoskeletal treatment for non-specific low back pain with or without associated leg symptoms. These symptoms may be acute or chronic. Assessment and treatment is primarily delivered in the form of interactive videos, which continuously adapt to based on multiple choice answers or inputs that you provide. We also offer telehealth appointments with members of our clinical team (this can be a doctor or a physiotherapist) where we determine that a more in depth consultation may be necessary or relevant as part of your treatment. We reserve the change (amend, restrict, or delete) the content making up our Services at any time and we have no obligation to maintain a particular content offering regardless of your affinity, level of completion, or engagement with that specific content offering.

4. Regulatory Status

The Flok Health App utilises the Flok Health Clinical Engine (CELBP1) which is a Class I medical device, and is regulated in the UK market by the Medicines & Healthcare products Regulatory Agency (’MHRA’). The MHRA Reference Number for Flok Health Ltd is 28281 and the GMDN Code for the Flok Health Clinical Engine is 64275. Flok is also a registered Healthcare Provider, regulated in England by the Care Quality Commission (’CQC’). Our Services include treatment for non-specific low back pain, with or without associated leg symptoms, and are not indicated for treatment of other health conditions. The personalisation of our Services uses information that you provide to us, and you acknowledge that you are solely responsible for the accuracy of the information that you input. You acknowledge that use of our Services cannot guarantee any specific results and should not replace any more specific and/or recent advice given to you by a relevant qualified medical professional.

5. Our Practitioners

We engage a range of subject matter experts from time to time as part of developing and delivering our content. Some of these practitioners may be independent, and are not subject to our instruction or control beyond their limited past or present engagement to develop content for our Services. In featuring or promoting our practitioners as part of our online and mobile assets, you acknowledge that we are not endorsing any services they provide in their independent capacities, and that we make no warranties or representation about their independent service offering. To the extent you engage directly with any past or present practitioner outside of the Services we provide, you agree that we will have no responsibility or obligation to you in relation to any such engagement or the associated results.

We may replace our practitioners at our discretion and your use, affinity, or engagement with an practitioner’s specific content does not create an obligation for us to maintain a particular practitioner, and shall not act in any way to restrict our ability to make decisions about our Services.