Last updated 25th September 2024
We (Flok Health Ltd) collect and process your personal information whenever you use the Flok Health App and software medical device (our ‘Service’). We want you to feel confident in the service we provide – protecting your privacy and keeping your information secure are an important part of this.
At Flok, we use privacy by design to address the seven data protection principles laid out in the UK Data Protection Act 2018 (UK GDPR):
This policy describes how we meet the seven data protection principles to protect your privacy and keep your information secure.
You provide us with your personal information when using the service and you do this via the Flok Health App. Some of this information is provided voluntarily by you, i.e., you enter your personal information in the app, and other information is collected automatically, e.g., our app logs whenever you use the service.
In addition, we use products and services provided by third party suppliers for certain functionality, including appointment bookings and reminders, customer, and technical support management, and seeking user feedback.
We process the following information relating to you when you use our service:
| Information | Explanation |
|---|---|
| Personal identifiers | This includes your name, address, email address, gender, mobile number, and date of birth and is essential to providing a safe service to you. |
| Occupation information | Information relating to your occupation helps us assess your risk of back pain and personalise the service we provide to you. |
| Employer | We record the name of your employer when the service we provide is on behalf of your employer. This is so that we can provide your employer with aggregate statistics on app usage and outcome metrics. We do not share personal or health information with your employer. |
| Back pain history | We use your history of back pain to ensure that we provide you with a safe and effective service. We may also use this information to personalise the service we provide to you. |
| Symptoms relevant to your back pain | We use symptoms that you report to us to ensure that we provide you with a safe and effective service. We may also use this information to personalise the service we provide to you. |
| Progress and outcomes | We track your progress through the back pain treatment programme provided as part of our service, and record outcomes data at completion of the programme. This is to ensure that the services we provide are safe and effective and that each appointment is appropriate for you. |
| Bookings and appointments | We store information on your appointment bookings to manage service capacity and provide you with booking reminders. |
| Mobile device details | We retain information on your mobile device including make, model, and IP (internet) address to monitor the availability and security of our services and ensure that we provide a good quality of service to you. |
| Usage and engagement data | We log how you use and engage with the service. This helps us learn more about your needs and improve the service we offer. Also, it enables us to provide you with technical support should things go wrong when you use the app. |
| Feedback | We may ask you to provide us with optional feedback during and after your use of the service. This helps to use to improve the service for future users. |
| Technical support | We store administrative details relating to technical support queries you raise so that we can resolve any issues that arose when using the service. |
We store electronic cookie data on the device you use to access our service:
| Cookie data | Explanation |
|---|---|
| Authentication token | |
| This is a secure token assigned to you each time you log in to the app and use our service. The authentication token is essential to the correct operation of our service and helps keep your information confidential and secure. |
We do not use third party tracking, advertising or marketing cookies.