We value all feedback. Listening to your concerns and addressing your feedback allows us to continuously improve our service. Creating and maintaining an excellent patient experience is very important to us.

We ensure that your feedback reaches the relevant team members at Flok Health so we can address your complaint as effectively as possible.

How to make a complaint

If you would like to make a complaint about our service or app, please contact us using any of the methods below.

Contact details

You can email us: [email protected]

You can call us: UK +44 (0) 3396 052.

You can also post a letter to:

Flok Health Ltd Lime Tree Barn Foxes Bridge Farm Royston Lane Comberton Cambridge CB23 7EE United Kingdom

Investigating your complaint

If you can, please include information in your complaint (or have the information to hand) that could help us address the issue quickly and thoroughly. For example, it is useful for us to know:

• Your full name and home address
• Your contact details (including a phone number if possible)
• A description of what you would like to complain about and when it happened

We will resolve your complaint as soon as practically possible and within 90 days of receipt.